Let’s be honest – being a holiday home host isn’t just about collecting the keys and waving your guests off. Sure, there’s a little more to it than that. It’s not just about the fluffy towels or the view (although that helps), it’s about creating an experience that will make your guests feel welcome, relaxed, and eager to return. If you get the little things right, you’ll have happy guests and glowing reviews. So, here’s a no-nonsense guide on how to keep your guests happy during their stay.
1. A Warm Welcome
The first impression really does count. Guests arrive with high expectations and a little tired from their journey, so it’s important to make them feel at home straight away. A simple, personal touch can go a long way.
- A Welcome Note: A short, handwritten note welcoming them to your home adds a thoughtful touch. No need for a novel, just something to let them know you care.
- The Essentials: Ensure your guests have everything they need to settle in quickly. A pint of milk, a bit of coffee or a couple of tea bags, or even a few local treats goes a long way. A bit of consideration can make them feel instantly at ease.
2. Cleanliness – It’s a Must
There’s no getting around this one: your holiday home must be spotless. If there’s one thing guests are picky about, it’s cleanliness. You don’t need to go overboard, but the basics should be in place.
- Tidy and Fresh: A thorough cleaning between guests is essential. Think fresh bed linens, clean surfaces, and no dust lurking in the corners.
- Attention to Detail: It’s the little things – like a freshly wiped down kitchen counter, tidy bathroom, or the lack of hair in the shower – that show you’ve taken the time to prepare for their arrival.
3. Comfort Comes First
A comfortable stay means everything. Guests are there to unwind, so provide them with everything they need to do just that.
- The Right Bedding: Invest in good-quality pillows and mattresses. There’s nothing worse than a lumpy bed after a long day of sightseeing.
- Temperature Control: Make sure the property is a comfortable temperature when they arrive. If it’s the middle of winter, offer extra blankets, and in summer, make sure they can control the temperature.
4. Wi-Fi and Entertainment – Essential, Not Optional
Let’s face it, in the modern world, Wi-Fi isn’t a luxury, it’s a necessity. Even if your guests are trying to ‘switch off,’ they’ll appreciate a good connection for checking in with family, posting photos, or browsing a few local attractions.
- Reliable Wi-Fi: It’s one of the first things guests will check, so don’t skimp on it. Make sure your connection is fast enough to meet everyone’s needs.
- Entertainment Options: Have a few books, magazines, and TV options available. A Netflix login or a few board games can be a nice addition for guests looking to relax in the evening.
5. Offer Local Touches
Guests don’t just want a place to stay – they want to experience the area. Adding a bit of local flavour to your property can make a real difference.
- Local Recommendations: Put together a list of nearby cafes, restaurants, attractions, or hidden gems that you know and love. Your guests will appreciate having insider tips rather than just relying on Google.
- Local Products: Offering a few Holmfirth or Yorkshire treats or products (such as jams, wine, or even a locally made soap) is a small gesture that shows you’re proud of your area and want to share it with them.
6. Respect Their Privacy (But Be Available When Needed)
It’s important to strike the right balance between being an attentive host and giving your guests the space they need to enjoy their stay. No one wants to be checked on constantly, but a little communication goes a long way.
- Clear Communication: Make sure guests know how to reach you if they need anything. A simple message saying, “I’m here if you need anything” can be reassuring without feeling overbearing.
- Emergency Contact: Always leave an emergency contact number. Even though most guests won’t need it, having it can provide peace of mind.
7. A Thoughtful Departure
The check-out process might seem like a formality, but it’s another opportunity to leave a positive impression.
- Goodbye Note: A simple “thank you for staying” note can make your guests feel appreciated. It doesn’t need to be anything fancy, just genuine.
- Ask for Feedback: A quick request for feedback or a review is a good way to gauge what went well and where you can improve. Guests are more likely to return if they feel their opinion matters.
In Conclusion
Running a holiday home isn’t about filling beds and collecting rent – it’s about creating an experience that makes your guests feel at home. From a warm welcome to the personal touches that show you’ve thought ahead, it’s the little things that count. Get the basics right, add a few thoughtful extras, and you’ll not only have happy guests, but you’ll also increase the likelihood of repeat visits and positive reviews.
Ready to get started?
Our team is here to help you make the most of your property. Simply reach out and we’ll assist you every step of the way. Contact HW Residential Lettings at 01484 680308 or fill out our quick form here.